Returns and Refunds
RETURN AND REFUND POLICY:
At FEELOH, we want every purchase to be a pleasant and satisfying experience. If, for any reason, you are not completely satisfied with your order, you may exercise your right of withdrawal according to the procedures described in this Return and Refund Policy.
1. Right of withdrawal
If you purchase as a consumer, you have the right to withdraw from the purchase contract within 14 days from the date on which you, or a third party designated by you other than the courier, acquires physical possession of the products, without having to provide any reason.
To exercise the right of withdrawal, simply send a communication to our Customer Service within the aforementioned deadline.
Email: feeloh.roma@gmail.com
Phone: +39 380 497 8973
Support hours:
Monday to Friday
12:00 PM – 6:00 PM
2. How to request a return
To expedite the procedure, please provide us with:
* order number;
* buyer's first and last name;
* email address used for the purchase;
* item or items you wish to return;
* reason for the return (optional but appreciated).
Our Customer Service will provide you with return instructions.
3. Product condition
To receive a refund, the product must be returned:
* in the same condition in which it was received;
* never used beyond what is necessary to verify its characteristics, quality, and fit;
* free from stains, odors, perfumes, makeup, or other signs of use;
* complete with original tags and labels still attached;
* complete with original packaging and any accessories received;
* carefully packed to avoid damage during transport.
Every return undergoes a thorough quality control.
If the product shows damage, alterations, or obvious signs of use not compatible with normal trying on, the Seller may reduce the refund amount or refuse the return in cases provided for by current regulations.
4. Products excluded from the right of withdrawal
The right of withdrawal does not apply to customized products or those made at the customer's request, nor to other cases expressly provided for by current regulations.
5. Return shipping costs
If the return is requested due to a personal choice of the customer (e.g., change of mind, color, or model), the return shipping costs are borne by the customer.
However, if the received product is defective, damaged during transport, or different from the one ordered, all necessary costs for the return and any replacement will be entirely borne by FEELOH.
6. Refund
Once the product is received and the quality control check is completed, we will inform you of the outcome of the return.
If the return is approved, the refund will be made using the same payment method used for the purchase, within the terms provided by current regulations.
The time it takes for the amount to be available in the account may vary depending on the bank, card circuit, or payment service provider.
7. Item exchange
If you wish to exchange the purchased product for another item, please contact our Customer Service.
The exchange will be possible after verifying the integrity of the returned product and subject to the availability of the requested items.
Any price differences will be settled before the new product is shipped.
8. Damaged or incorrect products
If the product received is damaged during transport or different from the one ordered, please contact us as soon as possible by sending:
* order number;
* photographs of the product;
* photographs of the packaging;
* a brief description of the problem.
Our Customer Service will assist you as quickly as possible.
9. Customer support
For any information regarding returns, exchanges, or refunds, you can contact us:
FEELOH – Customer Service
Email: feeloh.roma@gmail.com
Phone: +39 380 497 8973
Support hours: Monday – Friday 12:00 PM – 6:00 PM
Every returned item undergoes rigorous quality control. To ensure our customers the high standards of the FEELOH brand, we reserve the right not to accept returned products that show signs of use, alterations, damage, or conditions incompatible with normal product trying on.